Aviss Shop, we aim to deliver your order safely and on time. Please read the following Shipping & Delivery Policy before placing your order.
1. Order Processing
Orders are generally processed within 1–3 business days after successful order confirmation and payment verification.
Orders placed on Sundays or public holidays may be processed on the next business day.
2. Delivery Time
After dispatch, delivery generally takes approximately 3–7 business days, depending on your location and courier service.
Delivery times may vary for remote locations or due to circumstances beyond our control.
3. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before you complete your order.
Any free-shipping offer will be subject to the terms mentioned on the website or promotional offer.
4. Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- House/Flat number
- Street/Area
- City
- State
- PIN code
- Correct mobile number
Aviss Shop is not responsible for delivery delays caused by incorrect or incomplete address information.
5. Order Tracking
Once your order has been dispatched, tracking information may be provided through the contact details supplied during checkout.
You can use the tracking information to check your shipment status with the relevant courier service.
6. Delivery Delays
Sometimes delivery may be delayed due to:
- Weather conditions
- Courier-related issues
- Public holidays
- Natural events
- Incorrect address or contact information
- High order volumes
- Other circumstances beyond our reasonable control
We appreciate your patience in such situations.
7. Failed Delivery
If a delivery attempt is unsuccessful because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the courier may make another delivery attempt or return the parcel.
Additional shipping charges may apply in certain cases.
8. Damaged Package
If your package appears damaged or tampered with when delivered, please contact Aviss Shop Customer Support as soon as possible.
Please keep the original packaging and provide photographs/videos if requested for verification.
9. Wrong or Missing Product
If you receive an incorrect or missing product, please contact us promptly with your order details.
We will review the issue and provide an appropriate resolution according to our applicable Return & Refund Policy.
10. Contact Us
For shipping or delivery-related questions, please contact:
Aviss Shop
Website: aviss.shop
Email: support@aviss.shop