Refund and Returns Policy

At Aviss Shop, we want you to be happy with your purchase. Due to the nature of our products, we do not accept returns or provide refunds.

We only offer exchange in eligible cases.

1. No Return & No Refund

We do not accept product returns and do not provide refunds once an order has been delivered.

All sales are considered final, subject to the exchange conditions mentioned below.

2. Exchange Eligibility

An exchange may be requested only if:

  • You received the wrong product, wrong size, or incorrect item.
  • The product was received damaged or defective.
  • The product is unused, unworn and unwashed.
  • The original packaging, tags and labels are still attached and intact.
  • The exchange request is submitted within 7 days of delivery.

3. Products Not Eligible for Exchange

For hygiene and safety reasons, we cannot accept exchanges for products that:

  • Have been worn or used.
  • Have been washed, altered or damaged after delivery.
  • Are missing original tags or packaging.
  • Have stains, marks, perfume/deodorant smell or any other signs of use.
  • Are returned after the applicable exchange period.

4. Size Exchange

If you have selected the wrong size, you may request an exchange subject to availability of the required size.

If the requested size is unavailable, we may offer another available size/product where possible.

Please check the size details carefully before placing your order.

5. How to Request an Exchange

To request an exchange, please contact us within 7 days of delivery through our Contact Us page or customer support.

Please provide:

  • Order number
  • Product name
  • Reason for exchange
  • Clear photographs/video of the product and packaging, if required

Our team will review the request and confirm whether the order qualifies for an exchange.

6. Exchange Shipping

If the exchange is required because we sent a wrong, damaged or defective product, we will assist with the exchange process.

For a customer-requested size exchange, applicable shipping charges may be payable by the customer.

7. Exchange Processing

Once the returned product is received and inspected, we will notify you regarding the approval of your exchange.

Approved exchanges will be processed subject to product availability.

8. No Cash Refund

Aviss Shop does not provide cash refunds, bank refunds or refunds to the original payment method.

The only available remedy for an eligible issue is an exchange, subject to this policy.

9. Contact Us

For any exchange-related questions or requests, please contact us through our Contact Us page.